Q – If my veterinarian doesn’t clear up my pet’s problem, can I get a refund?
A – Fees cover what is done for the animal including an examination, administration of tests, diagnosis, treatment and medications. Some problems can be long term or involve multiple and/or changing causes. Treatment may be on going.
To effect a cure is not always possible. You are paying for an honest attempt to diagnose and treat a problem. There is no implied guarantee
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Q – Why can’t veterinarians advise, diagnose and/or prescribe over the phone and save me a whole lot of time and money?
A – Not only is it unethical and illegal to prescribe for an animal that hasn’t been physically examined by a veterinarian, it is also impossible to come up with an accurate diagnosis and rational plan of treatment.
A veterinarian can’t make a diagnoses based on symptoms only as observed by an owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical examination and other diagnostic tests are required to determine the cause of the symptoms and best course of treatment.
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Q – Why is there such a wide range of prices for the same procedure(s) among veterinarians?
A – Fees are set by each individual veterinary practice and each has different expenses that are covered by the fees charged (i.e., salaries, rent, utilities). Often, the different fees do not reflect the same set of services, although there may be certain basic procedures in common. Each veterinarian sets the fees for services based on varying criteria, such as different drugs, anesthetics, antibiotics, medical techniques and products, which may have a bearing on the cost of the services.
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